🚚 Shipping Coverage & Costs

Currently, we operate and deliver exclusively within the United Arab Emirates (UAE).

• Standard Shipping Fee: AED 0.00 (FREE Delivery on all orders)
• Delivery Timeframe: 1 to 2 business days across Dubai and other emirates.

📦 Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your official tracking number(s). The tracking number will become active within 24 hours of dispatch.

Note: Occasionally, due to technical updates, tracking details may take a short time to update in the carrier system.

✏️ Order Changes & Modifications

Once your order has been confirmed, it cannot be modified directly. If you wish to cancel an order or return an item, please visit our Return & Refund Policy page and follow the step-by-step procedure.

⚠️ Delays, Lost Items & Issues

While we make every reasonable effort to ensure timely delivery, Pharmacy DXB is not liable for unexpected courier delays once the parcel is dispatched.

• Item Marked Delivered But Not Received: If tracking shows your order as delivered but you haven’t received it, please check with your building reception/courier or contact us immediately.
• Damaged or Lost Packages: If your package arrives damaged or is declared lost, please refer to our Return & Refund Policy for replacement or resolution steps.